Billingshurst Surgery

Billingshurst Surgery 2023-02-11 Person 4 5 0

When I called at the surgery I was told it was too late in the day to get an appointment as they had all been allocated. It was suggested I request an appointment via the online service and I received a phone call the following day with an appointment two days later. It seemed an efficient method of obtaining an appointment and I will use it again in the future.

Perhaps put a sign up in the reception area notifying people that this is a good way of getting an appointment.

Billingshurst Surgery 2023-02-11 Person 0 5 0

The medical practitioner arrived at 9.20 for my 9am appointment. No apology was given. She clearly had no understanding of the issues and was arrogant and unhelpful. I have no confidence in this medication being accurately administered and I was given insufficient tablets going forward. She gave me no information on when my correct medication might be available nor an appointment with the dr going forward to find an alternative.

Employ staff with knowledge and empathy

Billingshurst Surgery 2023-02-11 Person 5 5 0

Dr Hazelwood rang at the appointed time and was attentive, helpful and good humoured! I am very grateful.

Ideally less of a wait between initial E consult and the phone call but truly in the current climate I am delighted to have had the phone call at all!!! The E consult facility worked beautifully in my opinion.

Billingshurst Surgery 2023-02-10 Person 5 5 0

Nurse and receptionist were great, couldn’t wish for better service

Nothing

Billingshurst Surgery 2023-02-10 Person 4 5 0

The receptionist was lovely, I got an appointment and when their was a technical problem they phoned and then The Doctor was kind and listened and helped me with my problem.

Getting appointments are usually hard to get