Billingshurst Surgery

Billingshurst Surgery 2023-03-02 Person 4 5 0

I saw a Nurse (Anne). We spoke at length about various issues concerning me. She made me feel at ease, wasn’t rushed, and she was very caring. I didn’t have any interaction with receptionists this time, but I have found them to be very helpful in the past. Issues still getting appointments, but when you do manage to get one, the care is excellent.

Get more doctors in each day to be able to offer more appointments, all day, 8am - 7pm maybe. Apparently appointments on the day are not released until 8am on that morning, but when you finally get through all of them are gone, in the first few minutes. Surely that shows how many, many more appointments are needed. I know it’s a difficult problem to solve but it needs addressing.

Billingshurst Surgery 2023-03-02 Person 4 5 0

I come regularly for blood tests and they always fit me in on the day requested

N/a

Billingshurst Surgery 2023-03-02 Person 5 5 0

I was sent a letter which I responded to by phoning the surgery, however, my appointment was with an HCA not a doctor so I can’t comment on what it’s like to book an appointment with a GP

No, all good

Billingshurst Surgery 2023-03-01 Person 4 5 0

Just popped in to have bloods taken. Checked in via the self service touch screens. Short wait, ushered through by the lovely Charlotte, a tiny scratch and a moment of witty banter later and I was on my way. Forgot to mention a guest appearance by the wonderful Denise. Always kind and helpful receptionists, clinicians and dispensary staff.

Access to your services can be a bit hit and miss. Would love to discover you had an email or text messaging triage service, you know, for your less urgent clients. The telephone booking system does tend to be a bottleneck.

Billingshurst Surgery 2023-03-01 Person 0 5 0

I did not receive a telephone appointment. The doctor did not call. I waited from 4.40pm until 6.30pm. I need to reorder cerazette urgently. Please advise

As above