Billingshurst Surgery

Billingshurst Surgery 2024-08-02 Person 5 5 0

Great all round

Nothing

Billingshurst Surgery 2024-08-02 Person 4 5 0

Receptionists don’t acknowledge you until they are ready, I find that very rude. If they could say one moment please you wouldn’t feel silly standing there for ages waiting for someone to speak to you. There were two on reception at the time, the first ignored me so I went a stood patiently until the second eventually spoke to me.

Just acknowledge people waiting at reception. Or have an area where people stand to be called over. It wasn’t clear. The desk is too close to the door.

Billingshurst Surgery 2024-08-01 Person 4 5 0

I struggled to initially get an appointment and was advised to go via 111. Which I eventually did after my private medical advised the same. 111 after talking to me got me an immediate appointment and the very helpful Dr Foster was extremely caring and professional and arranged an X-ray and ECG immediately. Big thanks to Dr Foster for putting my mind at ease - and for just being a nice bloke :)

Appointments should be easier to make (rather than before 10am) and, if at all possible, should be inside 7 days and not 7 days as a starting point.

Billingshurst Surgery 2024-08-01 Person 4 5 0

Got an appointment via e consult. Very smooth process thank you

Maybe a appointment nearer as was a week away after submitting my e consult however it wasn’t a big deal but the only criticism I could think of

Billingshurst Surgery 2024-07-31 Person 5 5 0

I have absolutely no problem with anything at the Billingshurst Surgery

Nothing