Reviews
Recommend
Involvement
Cleanliness
Staff
Appointment
Billingshurst Surgery
2023-05-31
Person
5
5
0
31st May 2023
All good
Suggested improvements
All good
Billingshurst Surgery
2023-05-27
Person
4
5
0
27th May 2023
I have given up asking for an appointment for minor concerns, these are not emergencies and there seems to be a way to book non-urgent appointments
Suggested improvements
More telephone/online non-emergency appts
5th June 2023
Response from Billingshurst Surgery
Thank you for your feedback, for non-urgent appointments you may find it easier to use our econsult service, it is available between 7am and 10am and can be accessed via our website (https://www.billingshurstsurgery.co.uk/appointment-system.php) or if you have the NHS app you can complete the form via the "ask my GP for advice" section in the NHS app. The type of appointment is usually the choice of the patient, whether that is face to face or via the telephone, unless the condition needs to be assessed in person by the clinician. Many thanks Billingshurst Surgery
Billingshurst Surgery
2023-05-27
Person
5
5
0
27th May 2023
I have always found all staff to be very helpful. It may not be the easiest thing to get a routine appointment but when ever, there is an emergency or something to really worry about such as with my child, I have never ever not been able to get an appointment and the receptionists bend over backwards to help.
Jane has really put herself out to help me with an ongoing problem for which I am so grateful. I find the surgery much calmer now and less busy on an actual visit. On a recent GP visit with my child. Dr Hazelwood gave him a lot of her time and made great efforts to reassure him and make sure he was comfortable, we never felt rushed and felt we had the best possible care. Thank you for everything you do for us as a surgery, some of us are extremely grateful.
Suggested improvements
If it was possible, it may be nice to have a water dispenser in the waiting room, just an idea.
5th June 2023
Response from Billingshurst Surgery
Thank you for taking the time to leave such a lovely review, I will pass on you comments to Jane, Dr Hazelwood and the reception team, its great to hear that we were able to help with yours and your child's concerns, I think that having a water dispenser in the waiting room would be a very welcome addition and I will pass your suggestion on to the Operations Manager. Kind regards Billingshurst Surgery
Billingshurst Surgery
2023-05-27
Person
4
5
0
27th May 2023
It was easy for getting an appt for vaccinations but difficult for a doctor’s one
Suggested improvements
Make it easier to get to see a doctor in person
5th June 2023
Response from Billingshurst Surgery
Hello, thank you for taking the time to leave us feedback, you may find our econsult service easier to use when you are needing a doctors appointment, the service is available between 7am and 10am and you can request a face to face appointment within the econsult form. To complete an econsult you can visit our website via this link https://www.billingshurstsurgery.co.uk/appointment-system.php or if you have the NHS app you can access the form via the "ask my GP for advice" section. Many thanks Billingshurst Surgery
Billingshurst Surgery
2023-05-26
Person
4
5
0
26th May 2023
Very quick and easy to book my blood test online.
Suggested improvements
Nothing at the moment
5th June 2023
Response from Billingshurst Surgery
Thank you for your feedback. Kind regards Billingshurst Surgery
Resources
Short link to review Billingshurst Surgery: http://iwgc.net/ejhn8