Billingshurst Surgery

Billingshurst Surgery 2023-06-09 Person 4 5 0

Normally, you have to phone at 8 am on the dot, but there's always a long call queue. How do so many callers get there before you when you've called absolutely ON THE DOT OF 8 am?? However, on this occasion, I was lucky as my appointment was made by Nurse Jane during an update call she made to me. Jane "always delivers" ... she's friendly, efficient and professional. A real asset to the Practice! Also, my appointment was for 11.05 am and that is exactly when I was called in.

On this occasion, nothing better could have been done. But, in general, have a better booking system, with more slots available. How is that achievable though? More staff? More doctors?

Billingshurst Surgery 2023-06-09 Person 4 5 0

Not enough appointments available each day

Charlotte was amazing, friendly professional and made me feel that she was actually interested in why I was there

Billingshurst Surgery 2023-06-09 Person 4 5 0

Had to ask my wife to make appointment as profoundly deaf - would rather make it myself direct

Accessible for deaf patient to directly make appointments?

Billingshurst Surgery 2023-06-08 Person 5 5 0

I have used the NHS app and always got an appointment. When I needed a blood test the receptionist was very helpful. I always ask to see Charlotte for my bloods and she is always brilliant.

Everything was fine.

Billingshurst Surgery 2023-06-07 Person 4 5 0

Having suffered some poor service in recent years, todays experience was exceptional. I felt that I mattered again and that my health and well being was being attended to. Keep it up!

Not today