Billingshurst Surgery

Billingshurst Surgery 2023-06-09 Person 4 5 0

I really think the medical services still poor at this day after we pass covid era but the professional doing the best they can.

I work for years counselling, dealing with human people, that human touch it is lost on thus days, if you guys knows how important it is the human touch to made the patient feel secure and in good hands, it will be better. Everything it is by phone or send the patients to ask the pharmacy, when they are not a qualified doctors or consultant, we need to bring back the faith in our medical system.

Billingshurst Surgery 2023-06-09 Person 4 5 0

Normally, you have to phone at 8 am on the dot, but there's always a long call queue. How do so many callers get there before you when you've called absolutely ON THE DOT OF 8 am?? However, on this occasion, I was lucky as my appointment was made by Nurse Jane during an update call she made to me. Jane "always delivers" ... she's friendly, efficient and professional. A real asset to the Practice! Also, my appointment was for 11.05 am and that is exactly when I was called in.

On this occasion, nothing better could have been done. But, in general, have a better booking system, with more slots available. How is that achievable though? More staff? More doctors?

Billingshurst Surgery 2023-06-09 Person 4 5 0

Not enough appointments available each day

Charlotte was amazing, friendly professional and made me feel that she was actually interested in why I was there

Billingshurst Surgery 2023-06-09 Person 4 5 0

Had to ask my wife to make appointment as profoundly deaf - would rather make it myself direct

Accessible for deaf patient to directly make appointments?

Billingshurst Surgery 2023-06-08 Person 5 5 0

I have used the NHS app and always got an appointment. When I needed a blood test the receptionist was very helpful. I always ask to see Charlotte for my bloods and she is always brilliant.

Everything was fine.