Reviews
Recommend
Involvement
Cleanliness
Staff
Appointment
Billingshurst Surgery
2023-06-29
Person
5
5
0
29th June 2023
Had a phone consultation with nurse
Suggested improvements
Nothing all was good
Billingshurst Surgery
2023-06-29
Person
2
5
0
29th June 2023
Feel completely unsupported by the surgery.
To little doctors who do not give you the time of day and actually listen to your concerns.
Absolutely no bed side manner with this appointment.
Came away even more confused then ever.
Suggested improvements
Feel completely unsupported by the surgery.
To little doctors who do not give you the time of day and actually listen to your concerns.
Absolutely no bed side manner with this appointment.
Came away even more confused then ever.
I’m not sure why some people actually choose this profession, to help people when they don’t.
5th July 2023
Response from Billingshurst Surgery
Good afternoon, I am very sorry that you feel this way, unfortunately, these reviews come through anonymously. If you would like to discuss this further please feel free to fill out a contact form on our website (https://www.billingshurstsurgery.co.uk/contact.php). We can then contact you directly to try and resolve this. Many thanks, Billingshurst Surgery.
Billingshurst Surgery
2023-06-27
Person
4
5
0
27th June 2023
I wait for hours on the telephone. In booking my blood test I stated as number 26. Why can no longer book it myself as I did once last year? The notice in the surgery states that you can now book appointments either though NHS website and on to patients.econsult.health, or on the practice website. The former would not let me through the system and the practice website address is not published.
Suggested improvements
See above.
5th July 2023
Response from Billingshurst Surgery
Good afternoon, are you aware that you can request a call back via our phone system? By selecting a call back, the surgery will call you back, meaning you do not have to sit and wait whilst queuing. Please follow this link https://www.billingshurstsurgery.co.uk/ to access our website, Econsults can be accessed through this link, (https://www.billingshurstsurgery.co.uk/appointment-system.php) or if you have the NHS app, you can access them via the "ask my GP for advice" section in the NHS app. I hope you find this information helpful and that it makes it easier for you to book an appointment. Many thanks Billingshurst Surgery
Billingshurst Surgery
2023-06-24
Person
4
5
0
24th June 2023
I had previously needed to talk to someone but had a lot of issues getting through on the phone. I cannot access the NHS app because I do not have photo ID. I am unable to have a driving licence and do not have a passport
Suggested improvements
Nothing. It was absolutely great.
Billingshurst Surgery
2023-06-24
Person
5
5
0
24th June 2023
Easy straightforward checkin system and not too crowded/congested in the waiting area. Appointment was on time and efficiently dealt with.
Suggested improvements
Can't think of anything.
Resources
Short link to review Billingshurst Surgery: http://iwgc.net/ejhn8