Reviews
Recommend
Involvement
Cleanliness
Staff
Appointment
Billingshurst Surgery
2023-07-27
Person
5
5
0
27th July 2023
Very nice surgery, friendly staff, it was my first appointment here and I was very happy with it all.
Suggested improvements
Nothing really
10th August 2023
Response from Billingshurst Surgery
Hello, thankyou for leaving us feedback,, I am please to hear that your first appointment with us, went well. Many thanks Billingshurst Surgery
Billingshurst Surgery
2023-07-27
Person
4
5
0
27th July 2023
Good session with Lucy thank you!
Suggested improvements
X
Billingshurst Surgery
2023-07-25
Person
3
5
0
25th July 2023
Usually gone by the time you get through
Suggested improvements
Make more appointments available
10th August 2023
Response from Billingshurst Surgery
Hello, are you aware that we offer an econsult service now? it can be accessed via our website (https://www.billingshurstsurgery.co.uk/appointment-system.php) or if you have the NHS app via the "ask my GP for advice" section in the NHS app, this service is open between 7am and 10am, once you have completed the econsult form, it is processed by our econsult team, the will then either give advice, allocate an appointment with the most appropriate clinician (face to face or via the telephone) or signpost you to a local service. Many thanks Billingshurst Surgery
Billingshurst Surgery
2023-07-25
Person
4
5
0
25th July 2023
Called in for bloods by consultant. Immediate response by practice.
Suggested improvements
Nothing
Billingshurst Surgery
2023-07-24
Person
2
5
0
24th July 2023
The nurse who performed my annual review was very pleasant. She quickly assessed that I had a reasonable brain, capable of understanding basic human physiology and treated me efficiently and with respect. I have no problem with her at all. The difficulty came when I tried to book a face to face appointment with my doctor, something he had agreed may be beneficial when last I spoke to him in October. I was told I should arrange an “e-consultation”, something I wanted to avoid as I prefer a more personal approach. When I tried to book at reception there were no appointments available. After expressing my surprise, the receptionist told me that my doctor was on annual leave (and goodness knows, he certainly deserves it!) I accepted that this was, of course, not a problem and asked whether I could make an appointment for after his return. Apparently this was not possible and I was told to try again to make an “e-consultation” appointment in a week’s time. This is all fair enough, but does leave one feeling somewhat insignificant, which was a pity after my very positive experience with the nurse. Upon my return home, I decided to investigate the possibility of making the aforementioned “e-consultation”. To say that the experience was labyrinthine would be an understatement! How on Earth in someone who is not computer-literate supposed to book an appointment?! I suppose I will have to try again and call into the surgery after my doctor’s vacation in the hope of achieving my goal and arranging a consultation.
I fail to understand also, why some test results are published for me to access immediately they are available whilst other are concealed until August 16th at 13.17!
Suggested improvements
Make booking a face-to-face appointment easier. I have the greatest respect for the GPs and nurses at the practice and they have always treated me with the utmost care and consideration, but the apparent difficulty in accessing their services has put me off trying for an appointment in the past.
Resources
Short link to review Billingshurst Surgery: http://iwgc.net/ejhn8