Reviews
Recommend
Involvement
Cleanliness
Staff
Appointment
Billingshurst Surgery
2023-07-31
Person
1
5
0
31st July 2023
The Dr who called had absolutely no idea about the pill I was on and admitted it. If I needed further information, she said to get another appointment. Don't ask why a patient is calling if you are not going to get them a Dr who knows the answers. Waste of time. Waste of an appointment. Does not help with any worries or concerns
Suggested improvements
Put the Dr on that is knowledgeable about the patients symptoms/ issues
16th August 2023
Response from Billingshurst Surgery
Hello, we would like to address this directly. Unfortunately, these reviews come through anonymously. If you would like to discuss this further please feel free to fill out a contact form on our website (https://www.billingshurstsurgery.co.uk/contact.php). We can then contact you directly to try and resolve this. Many thanks, Billingshurst Surgery.
Billingshurst Surgery
2023-07-31
Person
5
5
0
31st July 2023
I called to change my address and discuss the handover to the new surgery. The lady I spoke to was extremely helpful and accommodating. A blood test was arranged for the same day. The nurse who took my blood was lovely, friendly and helpful. It’s a shame to have to move surgeries as I’ve found Billingshurst Surgery very helpful every time I’ve had any issues. Thank you
Suggested improvements
Nothing.
10th August 2023
Response from Billingshurst Surgery
Hello, thankyou for taking the time to leave feedback for us, it is lovely to hear that you had such a great experience with us, enjoy your new home. Many thanks Billingshurst Surgery
Billingshurst Surgery
2023-07-29
Person
3
5
0
29th July 2023
always busy when you do get through no appointments
Suggested improvements
I had. to go to Billingshurst 3 times yesterday because appointment were changed then had to go back to pick prescription up as was not done aslo I was told I had cellulitis on leg and it was the I never new I had it so I was a bit shocked
10th August 2023
Response from Billingshurst Surgery
Hello, reading your feedback, it seems as though there was some confusion and I apologise that happened, if you would like to discuss this further, please feel free to contact us directly (https://www.billingshurstsurgery.co.uk/contact.php). Many thanks, Billingshurst Surgery
Billingshurst Surgery
2023-07-29
Person
5
5
0
29th July 2023
I rang on the morning and by 8.08, spoke with a receptionist who offered me an early appointment whilst also checking that I was able to get to the surgery by that time.
The appointment was on time. Dr Middleton was extremely personable and understood my issues. A convenient time slot became available for a nurse to take my bloods early in our conversation which he booked for me. This avoided my having to return to the practice.
Details were uploaded to the NHS app very promptly.
My visit was a very positive experience, many thanks.
Suggested improvements
No, all very efficient and most helpful.
Billingshurst Surgery
2023-07-28
Person
4
5
0
28th July 2023
IT WAS A CALL BACK AND I WAS QUITE HAPPY WITH THE OUTCOME
Suggested improvements
Probably not
Resources
Short link to review Billingshurst Surgery: http://iwgc.net/ejhn8