Reviews
Recommend
Involvement
Cleanliness
Staff
Appointment
Billingshurst Surgery
2023-08-02
Person
4
5
0
2nd August 2023
I have to wait a long time when I phone for an appt.As it was for an injection I suppose I could phone for an appt at a less busy time
Suggested improvements
You could have done nothing better
Billingshurst Surgery
2023-08-02
Person
3
5
0
2nd August 2023
There are obviously not enough doctors so it is literally impossible to get an appointment….changing the system to allow future appointments would be a much better solution.
Suggested improvements
When test results are sent through via email, an explanation of all the acronyms would be helpful….even with Google’s help I had no idea what all of them meant, and no indication of any treatment required for elements that were out of range limits.
10th August 2023
Response from Billingshurst Surgery
Hello, I am sorry you are struggling to get an appointmnet, are you aware we now offer an econsult service? this is available through our website (https://www.billingshurstsurgery.co.uk/appointment-system.php, or if you have the NHS app, via the "ask my GP for advice" section in the NHS app, once you have completed the econsult form, it is then processed by our econsult team who will either signpost to a local service, give advice or allocate an appointment with the most appropriate clinician for your condition. With regards to your test results, of you would like to discuss this further, please feel free to contact us directly (https://www.billingshurstsurgery.co.uk/contact.php). Many thanks, Billingshurst Surgery
Billingshurst Surgery
2023-08-02
Person
3
5
0
2nd August 2023
I know that staff are doing their best to help but sometimes they are very busy and rushed and I feel that I have to be as brief as I in order to let them get on to other things. Telephone is better now
Suggested improvements
More staff needed so that patients don’t feel reluctant to take up surgery time unless really unwell
Billingshurst Surgery
2023-08-02
Person
3
5
0
2nd August 2023
Not enough appointments available
Suggested improvements
More people on phones at reception
Billingshurst Surgery
2023-08-01
Person
5
5
0
1st August 2023
The nurse was so helpful and kind. She explained everything so well. Thank you so much.
Suggested improvements
You can’t improve perfection.
Resources
Short link to review Billingshurst Surgery: http://iwgc.net/ejhn8