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Billingshurst Surgery
2023-08-18
Person
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18th August 2023
It’s just difficult, wait a long time to get through and to then be told no appointments available, when there is one, it’s normally a week later, and too late. I hasten to add, I only call as a last resort as I’m rarely ill. Even then it’s simply too much faff even trying.
Suggested improvements
On this occasion, asthma revue, nothing.
18th September 2023
Response from Billingshurst Surgery
Good afternoon, I do apologise that you are finding it difficult to get an appointment, are you aware that we now have a service called Econsult? It is available between 7am and 10am and can be accessed via the "ask my GP for advice" section in the NHS app or via our website (https://www.billingshurstsurgery.co.uk/appointment-system.php), this will lead you through a series of questions regarding your condition and once completed the form goes to our ehub team. They will then respond to you within 48 hours, when they respond they will offer either a face to face/telephone appointment with an appropriate clinician, advice or signposting to a local service. Many thanks Billingshurst Surgery