Share review of Billingshurst Surgery

Billingshurst Surgery 2024-01-05 Person 4 5 0

Telephone system is impossible to use . There should be a GP ( perhaps trainee) who simply deals with telephone appts . This would screen out lesser needs from patients. If a face to face is required by either the telephone GP or patient , then an appt should be made thereafter. Patients who fail to turn up for appts should be fined (repeat offenders) . A traffic light system would help patients see if they are having an impact on surgery / appts / others . That is (Green) no problems patient , keeps appointments , (Orange) failed to keep appointment , (Red) antisocial behaviour / failure to keep appts.

Chairs have a dirty sticker on the back . As chairs should be regularly cleaned , it is clear they have not been . The sticker residue is both unsightly and unhygienic . Solution: use ‘duraglit’ to remove the sticker residue . The metal polish ‘duraglit’ easily removes sticker residue . Followed by a mild detergent to wipe away the polish cleaner . As a deaf person the glass/ Perspex barrier is also a significant issue preventing communication . Not only in its physical barrier sense, but it is also reflective making it difficult to read faces/ lip read. .