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Billingshurst Surgery
2022-11-17
Person
3
5
0
17th November 2022
When you have an appointment I can not fault the service from everyone, very happy, BUT extremely hard to get one, which makes it very frustrating, and upsetting. The booking system is letting the whole service down.
Suggested improvements
Change how you can get an appointment, I have been over 50 minutes waiting on the telephone, to not get an appointment, and even been cut off. That in itself is stressful.
I prefer to book online, but when log on at 8am, never any appointments. Have phoned and asked why thinking I might have a problem with the link to be told not enough appointments for the day to add any to the online service only a few for walk ins or telephone
29th December 2022
Response from Billingshurst Surgery
Hello, Thank you for your kind words above and also for your suggestions for improvements. My apologies it has taken so long to respond to your review as well. Demand vs capacity is a very big issue in the NHS at the moment, and we are definitely no exception to this. In the new year we will be expanding our clinical team further, we have had a successful round of recruitment lately after an 18 month search for more clinicians in all our teams. We will be announcing more on our new staff once they are in post in the new year. As for online booking this has changed recently to try and help us with demand, you can now submit eConsults online (via our website (https://www.billingshurstsurgery.co.uk/appointment-system.php) or the NHS app under the "ask my GP for advice" section). These options will remain in place each day until we reach capacity. The advantage of submitting online via an eConsult rather than booking an appointment online is that we can then make sure you are booked in with the most appropriate clinician. So far the feedback from the eConsult service has been very positive so I am hopeful this will help you best. As reviews come through anonymously on here please feel free to contact us directly if you wish to discuss anything in more detail (https://www.billingshurstsurgery.co.uk/contact.php). Many Thanks, Billingshurst Surgery