Share review of Billingshurst Surgery

Billingshurst Surgery 2023-03-28 Person 3 5 0

• Litter in the waiting room. Used masks on the floor. People waiting not wearing masks. • Receptionists too loud - I listened to interesting conversations, from my seat in the waiting area, about one man's wife's health and a young girls mental health problems. • The appointment phone service is much better with the call back service. But the difficulty and odd time restraints when making appts in advance is unfathomable to your customers. A patient came out of surgery and had been asked to make a follow up appt but was told by reception he couldn't make an appt until the following morning!

• Text reminder message says to check whether appt is in person or digital. Which means a phone call to busy reception. Why not add two words to include this info in the reminder? • I try not to be late for you. Could you try harder not to be late for us? Emergencies and other problems do occur - for both sides and we understand that, but respect works both ways.