Share review of Billingshurst Surgery

Billingshurst Surgery 2023-09-10 Person 3 5 0

I phoned at 8.00 and was 21 in queue. I had tried to do e- consult but was rejected as system could not deal with me symptoms which were not on the list of options. After consulting the supervisor a couple of times the operator gave me a appointment at end of same day with nurse practitioner. Appointment was good and we agreed a way forward. Blood test booked by NP. : days later (Sat pm!) Dr Foster called to discuss results and we agreed on a further blood test.

NP told me to book follow up appointment with receptionist after blood test. When I tried to do this I was told the only way was to call at 8.00 in the usual. Dr Foster made my day and restored my faith when he called on Saturday pm. NP should have known how to make an appointment - I did question it with her. Receptionist could have handled my contact with her better