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Billingshurst Surgery
2023-08-03
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3rd August 2023
Re appointments , you phone at 8am in morning and you are told you are ? In the queue.then when you finally get through you are told no appointments available and to phone first thing in morning, so you do and again to be told (more often than not) all appointments gone,
Suggested improvements
I realise the surgery has increased in size to what it use to be but with this village still growing we either need a much bigger surgery so we can have more doctors or another surgery built elsewhere
10th August 2023
Response from Billingshurst Surgery
Hello, I am sorry that you are struggling to get an appointment, are you aware that we now offer an econsult service? this can be accessed via our website (https://www.billingshurstsurgery.co.uk/appointment-system.php) or if you have the NHS app, via the "ask my GP for advice" section in the NHS app, all you need to do is complete the econsult form, this is then processed by our econsult team and you will either be given advice, signposted to a local service or given an appointment with the most appropriate clinician for your condition, the appointments can be face to face or via the telephone, depending on your preference. Many thanks Billingshurst Surgery