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Billingshurst Surgery
2023-08-05
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5th August 2023
I couldn’t get through on the phone so used the online symptom reporting form which was rather longwinded but I received an appointment within a couple of hours which was impressive. I just don’t think it was easy to use and many people especially older individuals would not manage it.
Suggested improvements
I appreciate the surgery is inundated with appointment requests but perhaps a simplified online system of booking could be developed?
10th August 2023
Response from Billingshurst Surgery
Hello, thankyou for your feedback, I am pleased that you were happy with the econsult service, we do find that the service is utilised by all ages, and we are happy to assist anyone who finds it difficult completing the econsult form. Kind regards Billingshurst Surgery