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Billingshurst Surgery
2022-11-06
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6th November 2022
Very difficult to get an appointment even if you ring at 8.00 am even online is difficult, cant wait 2 weeks for appointment and ring back next day normally a waste of time.
Blood test no appointments.
One receptionist very rude but most are ok.
I know this is the same at most surgeries, but it's getting worse.
Suggested improvements
Probably imposdible but more appointments for both doctors and blood tests.
11th November 2022
Response from Billingshurst Surgery
Hello, Thank you for taking the time to leave us feedback on your recent experiences. We are still committed to increasing our clinical teams, as such we have been trying to recruit for both a phlebotomist to increase the number of blood appointments we offer, and a GP to increase the number of appointments with doctors. We have also been looking at ways to increase capacity using the resources we currently have, but sadly without a new recruit this hasn't been enough. We are continuing to look for staff in both these roles and will make announcements as soon as we have been successful. I am sorry to hear about your recent experience with a rude receptionist, if you would like to discuss your concerns in more detail please submit a contact us form (https://www.billingshurstsurgery.co.uk/contact.php) on our website and we will get back to you in person. Many Thanks, Billingshurst Surgery