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Billingshurst Surgery
2024-09-15
Person
2
5
0
15th September 2024
I waited 25 mins after my appointment time.and was not seen for my appointment. I had an other appointment booked I was not able to wait any longer. I asked the receptionist if I could be sent another text link to re book and I was told the appointment booking didn't work like that (even though that was hoe I booked the appointment originally).
Suggested improvements
I understand that appointments run over but when your are the first / second appointment of the day it's not good that they are then late. Waste of time for me and the surgery as I'll now have to rebook another appointment.
19th September 2024
Response from Billingshurst Surgery
Hello, we would like to address this directly. Unfortunately, these reviews come through anonymously. If you would like to discuss this further please feel free to fill out a contact form on our website (https://www.billingshurstsurgery.co.uk/contact.php). We can then contact you directly to try and resolve this. Many thanks, Billingshurst Surgery.