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Billingshurst Surgery 2023-08-24 Person 2 5 0

The reception desk are friendly but don’t do anything to help. The doctor told me to book a follow up appointment in a week’s time. The desk staff don’t book that you have to use the NHS app (but was not told initially that is only open 7 to 10 ) and that when slots are gone you don’t get told why. Two days later I ring back, learn a bit more, but do not actually get service. I have to try at 7 tomorrow or ring for an emergency slot next week. Blood pressure and stress through the roof.

Customer service