Reviews
I was able to book my booster & flu jab and the whole process from beginning to end was trouble free
The volunteers and staff giving the covid and flu vaccine were excellent.we’re as trying to get an appointment is a nightmare. Ringing at 8 am exactly and being told that you are 30 odd in a queue is not good and after waiting for maybe 30+ minutes to be told that all appointments have gone doesn’t help with the patients wellbeing.
For an appointment you have to ring at 8am, the phone is always engaged and by the time you get through all of the appointments have gone.
Once you got through to the receptionist you have to give a reason for your call and then wait for the Dr to ring you back one time I had to wait until 5pm, this is a ridiculous situation.
I am clinically vulnerable because of ongoing cancer treatment on a phase 1 immunotherapy drug trial. I was therefore fast tracked through to get my latest covid booster (my 5th) and everyone was exceptionally helpful, including keeping me well away from the crowds of people when I got to the waiting room. Everyone involved was excellent and I’m extremely grateful.
This visit was for vaccinations which is always done very well and efficiently. But if I need a doctor's appointment that is a whole different matter. Not everyone knows before 8am and I have never yet managed to book one.
Resources
Short link to review Billingshurst Surgery: http://iwgc.net/ejhn8