Billingshurst Surgery

Billingshurst Surgery 2022-10-16 Person 2 5 0

Since the introduction of the new system It's a total nightmare trying to get an appointment. I had a bone dentisty scan on the 8th September 2022 the receptionist I spoke to on Friday 14th October told me the results came back on the 15th September and if I wanted to know the results I needed to phone the surgery tomorrow morning at 8.00am to make an appointment or alternatively book online. In fact she said as I hadn't heard I could assume all was OK? The Receptionists although a nice young lady made no other effort to be of help.

It would have been great if I'd been able to book an appointment to get my test results, there and then with the receptionist or if she had said please leave it with me I'll get someone to phone you. I just wish I could pick up the phone at a time of daythat suits me and phone the surgery to make an appointment.

Billingshurst Surgery 2022-10-16 Person 3 5 0

You cannot get an appointment by visiting the surgery. Calls must be made at 8am in the hope of getting an appointment. The issue is that everyone is trying at the same time to get an appointment!

Find some other method for patients to make face to face appointments with the GP or nurse. Perhaps try releasing appointments twice a day.

Billingshurst Surgery 2022-10-16 Person 4 5 0

I recently phoned to make an appointment for my flu and Covid jabs, but found the phone messaging service confusing, if you pressed the wrong number, you were told something and cut off, it took me four different phone calls to finally speak to someone, I felt I’d won the lottery !! It is really frustrating to get through. In the end very friendly and helpful.

On this occasion nothing, it was swift .

Billingshurst Surgery 2022-10-16 Person 4 5 0

It is very difficult to get through on the phone, once through receptionist are very polite but all appointments gone, please phone tomorrow is the answer and on we go. I have now taken to queuing outside the surgery for 08:00 even that queue is getting longer, I was able to get an appointment using this method. Regarding Covid and flu jabs, excellent system especially online booking. We all know you are stretched and things are extremely difficult for GPs and their staff. Once an appointment is made the service you offer is exceptional.

I think more staff is needed, I guess that is difficult.

Billingshurst Surgery 2022-10-16 Person 4 5 0

You are always busy due to influx of new patients

Nothing