Beversbrook Medical Centre
Beversbrook Medical Ctr, Harrier Close, Calne, Wiltshire, SN11 9UT
938
reviews
Reviews
Recommend
Involvement
Cleanliness
Staff
Appointment
Beversbrook Medical Centre
2019-07-27
Person
5
5
0
Written by a patient
Written by a patient 27th July 2019
So helpful and the online system works well.
Thank you to the dr who did some research then messaged me with info about the prescription. Fills you full of confidence
Beversbrook is always excellent.
Beversbrook Medical Centre
2019-07-23
Person
3
5
0
Written by a patient
Written by a patient 23rd July 2019
Difficult to get an appointment within a week or so. Seems to be a lack of Doctors too. When you can get in, the care/help is fine. Had a confusing blood test yesterday. Was expecting a pre diabetes blood check but the nurse was adamant I had full blown Diabetes. Have not been told this by any Doctors. A very thorough diabetes check was done, with bloods too as expected, despite my surprise, and apparently we discussed my diabetes meds, according to the notes on line today. I don`t take any meds. A student nurse sat in on the appointment which was fine, and I think she benefited greatly from the text book procedure! Generally a good surgery.
Beversbrook Medical Centre
2019-07-22
Person
3
5
0
Written by a patient
Written by a patient 22nd July 2019
Great doctors, reception staff are ok. It’s just the length of time it takes to get an appointment.
Beversbrook Medical Centre
2019-07-16
Person
1
5
0
Written by a patient
Written by a patient 16th July 2019
I had a terrible experience here. My appointment was suppose to be at 11:50 and I wasn’t seen until 12:30. It’s not nice being stuff in a waiting room when there’s nothing to do. When I got in there I wasn’t impressed with the nurse either. I felt as she wasn’t interested and just wanted to get me out of that room as soon as she could. She seemed more interested in the car outside than more importantly, me, her patient. I would never recommend this place to anyone.
18th July 2019
Response from Beversbrook Medical Centre
Hello there, thank you for your feedback. I am so very sorry to hear that this is your experience and hope that you will be able to contact me so that we can discuss your concerns in more detail. It is unusual to be waiting for such a long time in our waiting room, however sometimes this is inevitable if the patient who has been seen before you requires longer than their allotted consultation time. We appreciate that it can be tedious having to wait to be called in but you may be interested to know that our patients have access to our free wifi here at the surgery and we also offer a text when your next service - which offers patients the opportunity to do some shopping or get some fresh air and we will text you when you are the next patient to be called in to allow you time to return. I am very saddened to hear that you found the nurse to be disinterested, I would very much like to investigate this matter for you as this is not our usual feedback regarding our nurses and it would be helpful to hear more from your point of view so that we can use it as a learning need. If you could contact me at emmybutcher@nhs.net - I would be very grateful. I hope that future visits to the Practice are much improved and in the meantime, thank you once again for your feedback and I look forward to hearing from you soon. Kindest regards, Mrs Emmy Bucher, Managing Partner
Beversbrook Medical Centre
2019-07-16
Person
4
5
0
Written by a patient
Written by a patient 16th July 2019
The surgery is an excellent practice. All the doctors are extremely helpful and proactive as well as reactive. I have nothing but praise for all those I have seen.
My only criticism is the length of time it takes to see a named doctor. Six weeks in some cases. Although, to be fair, I have found that this can be circumvented in cases of urgency, with a knowledge of the system.
Resources
Short link to review Beversbrook Medical Centre: http://iwgc.net/ejh6s