Beversbrook Medical Centre
Beversbrook Medical Ctr, Harrier Close, Calne, Wiltshire, SN11 9UT
938
reviews
Reviews
Recommend
Involvement
Cleanliness
Staff
Appointment
Beversbrook Medical Centre
2020-12-10
Person
5
5
0
Written by a patient
Written by a patient 10th December 2020
This excellent surgery is modern, very pleasant but above all very well staffed by a really able team that is clearly resilient and cheerfully caring despite the exhausting demands of the Covid crisis.
What prompted my review was today’s singularly impressive nurse, Monique.
The appointment was for a routine injection and blood test. Not a spectacular medical crisis.
To find such an inspiring level of care, thoughtfulness and such a happy warmth of personality, with such a high level of professional knowledge and skill was a real joy that sent me home feeling so much better despite longstanding idiopathic chronic pain in and other issues that can be depressing to discuss and face up to in ones 83rd year.
Of all the heroes and heroines of the NHS that I have met it was Monique who has impressed me most for making me feel so well cared for in ROUTINE NHS work where high drama was not involved to make the meeting stand out.
Suggested improvements
I cant think of any problems at all in such a visit.
The good humour and respectful handling of Monique and her Reception colleagues were just exemplary.
Beversbrook Medical Centre
2020-10-18
Person
5
5
0
Written by a patient
Written by a patient 18th October 2020
Genius idea of drive through flu clinic!! Excellent service, well done
Suggested improvements
Nothing all was spot on
Beversbrook Medical Centre
2020-09-19
Person
4
5
0
Written by a patient
Written by a patient 19th September 2020
The long standing problem involved a couple of calls beforehand.
Suggested improvements
N/A
Beversbrook Medical Centre
2020-07-02
Person
2
5
0
Written by a patient
Written by a patient 2nd July 2020
Paxford House merger was such a good thing, although Beversbrook administration need to catch up otherwise all the good work goes to waste.
Mergers only work when strong teamwork is in place and you all sing from the same hymn sheet. To be a good practice you all need to use the same work practice!
19th July 2020
Response from Beversbrook Medical Centre
Thanks so much for your feedback, it's really helpful. Since merging as Patford House Partnership we have been working hard to pull together as one team. This has been for the benefit of all of our patients and it is so lovely to hear your support for the efforts we are making. Admittedly, there are still some areas which we are aware need attention, this has been further impacted upon by the closure of Patford House Surgery whilst we are coping with the Pandemic situation. However, the close working that this has brought about through bringing the teams from each Surgery into the same building has been tremendous and with feedback such as yours with suggestions for improvement, we hope to be able to make further inroads towards our goal. I would love the opportunity to speak to you further about your experience so we can learn more about where we have gaps in our service and would welcome an e-mail from you at emmybutcher@nhs.net if you feel this is something you would like to contribute to. I absolutely agree - team work is key to being able to provide the best service to our patients as possible and hope to hear from you so you can help us with this endeavour. In the meantime, thanks again for leaving a review and I hope we can improve your experience going forward. Kindest regards, Emmy Butcher, Managing Partner
Beversbrook Medical Centre
2020-07-01
Person
5
5
0
Written by a patient
Written by a patient 1st July 2020
Excellent Practice. GP's and all staff understand patients requirements. Helpful and go extra mile to offer other health care services. Keep it up!
Resources
Short link to review Beversbrook Medical Centre: http://iwgc.net/ejh6s