Beversbrook Medical Centre

We are really sorry to hear your feedback and disappointed to hear your comments. We try as much as possible from the Reception to the Clinic room to make sure that our patients feel that they are in safe hands and this has clearly not been your impression and for this I truly apologise. I would be really interested to hear about your experience in more detail and would welcome a direct contact to EmmyButcher@nhs.net. We treat all patient feedback as opportunities for improvement and so will discuss your comments with our Patient Services team, any other detail you can provide would be very gratefully received. I am sorry that you feel that our Receptionists have been unhelpful, I know that they pride themselves on how well they support our patients and will be very sorry to hear that this is your experience. However, using your feedback we can only strive to improve our service for the better for you and all our patients and I hope that you will give me the opportunity to discuss how we can do this in more detail. In the meantime, thank you for giving us five stars for cleanliness. I will be sure to pass this on to our hard working cleaning team. With kindest regards, Emmy Butcher - Managing Partner

Thanks for your feedback and your suggestion for improvement. I am sorry to hear that this was your experience and would very much welcome the opportunity to speak to you further about yours and your wife's concerns about the service you have received. You will be pleased to hear that we do have a new website www.patfordhousepartnership.com. You can leave feedback on what you would like to improve about the website here https://www.patfordhousepartnership.com/contact-us. We would really love to hear from you so that we can improve our services going forward. In the meantime, we have been experiencing heavy traffic through our phone lines and a higher demand on our services than usual. However, you may like to hear that we have increased our telephone lines and recruited more staff members to help answer our phones and we are trying our best to improve this area for our patients benefit. We also encourage our patients who can use our online services to access care through Doctorlink or their own Systm Online accounts, where you can message your own GP, request an appointment and check your symptoms. You can find details of how to access these services via our website, but should you wish to have any help setting up or navigating these platforms please do not hesitate to let me know at emmybutcher@nhs.net and I would be more than happy to arrange for one of my team to assist you at a mutually convenient time accordingly. I hope that this is helpful but in the meantime, please do contact me if you wish to help us improve our services further and thanks again for your feedback. With kindest regards, Emmy Butcher - Managing Partner