Beversbrook Medical Centre

Beversbrook Medical Centre 2021-06-29 Person 0 5 0

My phone call to Sutton Benger for a doctors appointment at went to Beversbrook The call went into a queue with unnecessary "twaddle" apart from advice to dial 999 Wait time in the holding queue was far too long and I was about to give up waiting. When eventually answered I was told there were no doctor appointments available. It turned out there was only one person at the "call centre". After I explained the reason I wanted a doctors appointment I was asked to take a photograph of the 2 moles and email them to the surgery to be put on record! Asked what process would then follow, I was left far from assured. Appalling service from once that had been an excellent Surgery at Sutton Benger

Scrap the centralised call centre Have individual surgeries a unique phone number and have them answered by receptionists at the individual surgery. Do not expect receptionists to advise patients on medical matters. Enable them to book an appointment for a patient to see a doctor Have sufficient doctors to meet patient demand Act on the comments left by Reviewers

Beversbrook Medical Centre 2021-06-25 Person 2 5 0

Tried for 3 1/2 weeks to get through on the phone. Finally went to surgery and receptionist couldn’t give me a telephone appointment for another 3 weeks! I said I need to speak to someone as soon as possible . Could I speak to a nurse instead. The receptionist said she was just looking and arranged for a phone call the day after. The nurse who phoned me was very understanding and helpful. She said to arrange for a blood test as soon as possible. When I went to surgery the next day to arrange this, the receptionist said why didn’t I phone. I mentioned the fact one couldn’t get through and the nurse wants me to have a blood test as soon as possible. I asked if I could have one Monday or Thursday as they are my days off . She gave me one for 3 weeks later on a Tuesday morning! It meant I had to get my manager to change my off duty. I have a result from my blood test, but no follow up had been arranged. My problem is ongoing so I will try contact surgery again to try speak to someone who can help with sorting this out.

Phone calls answered sooner. Sometimes on the phone 20 plus minutes. Often the phone just cuts out also. This area must be sorted as I know a lot of people having the same problem and getting frustrated! Often giving up. These could be serious matters that need dealing with!

Beversbrook Medical Centre 2021-06-24 Person 5 5 0

Fantastic Service made to feel very Comfortable and at ease

Toilets were saying out of order but when asked were told I could use them. I have a ileostomy and think they should be open for patient

Beversbrook Medical Centre 2021-06-24 Person 0 5 0

I never got a call after hassle over why the appointment was made for me in the first place.

Call me.

Beversbrook Medical Centre 2021-06-24 Person 5 5 0

Managed to get my little girl in on a very busy Monday. Excellent surgery for anxious new Mums

The phone rings for quite some time, but that’s to be expected during this pandemic. They must be extremely busy.