Beversbrook Medical Centre

Beversbrook Medical Centre 2021-07-16 Person 5 5 0

Rang the previous day, doctor rang me back later, had an appointment the following day for an ecg and examination. Blood test the following day. Very helpful and efficient

Nothing

Beversbrook Medical Centre 2021-07-13 Person 4 5 0

Over a month to get an injection! A district nurse contacted the surgery offering to do the injection but was ignored. No reply to phone or emails

Responded to phone calls and emails

Beversbrook Medical Centre 2021-07-08 Person 2 5 0

Five weeks ago I asked for an appointment with a doctor as I have been suffering with neuralgia for over a year which is a reoccurrence which I had in 2014. I went to Doctors Link as requested by surgery and was acknowledged but nothing has happened since then. Tuesday I went for an INR but there was a queue outside the surgery. I told the young lady on the door that I had an appointment at 11.25 as it was then 11.25. She told me and two others to wait outside and wait our turn. At 11.40 I got to reception and was told I was too late but luckily Charlotte saw me and asked Melanie to do the INR. I am very to say the receptionist was out of her depth but she did help in the end.

There was only one receptionist on duty despite the queue was at least 10 . Nobody seemed to be aware of the situation which I do not understand as usually there are two on reception

Beversbrook Medical Centre 2021-07-08 Person 3 5 0

My most recent experience occurred late afternoon initially trying to contact the medical centre waiting for 30 minutes with no reply. Called 111 again after a long wait still could not speak to anyone. Drove to a Chemist, the pharmacist suggested I go to the medical centre which I did. Able eventually to leave contact details with a receptionist and was texted the next day with an appointment. The process leading to that appointment was frustrating and worrying. Whilst at the medical centre I was told there were some doctors and other staff on holiday.

Please resolve the difficulties regarding appointments. Sometimes patients need to speak to the practise about a range of issues which there might not be an opportunity to do so via the Doctor link.

Beversbrook Medical Centre 2021-07-08 Person 1 5 0

In common with many of your complainants I wasted much time trying to get through to Beversbrook, only to listen to endless recorded messages but never a human voice. (My wife even tried to make an appointment for herself in person, only to be sent away with a flea in her era by the rude receptionist.). I have had two ticks bites on my leg for the past month and, living in an area populated by deer, am worried about Lyme disease. Only after sending a rude email to the practice manager did I eventually see a nurse (Hannah Waters who was helpful and sympathetic) but am still having to wait a further two weeks for a blood test. It will then be approx. two months since I was bitten and, given that this can be a life-changing disease, I am incandescent with rage that Beversbrook should be so innefficient and uncaring. I assume that the two receptionists at Beversbrook answer the telephone, yet while I waited for half and hour in the reception area, the phone never rang and so must be in permanent answerphone mode.Whilst I appreciate that Covid has affected the NHS, there are still, strangely enough, other patients who require care and attention. Why is it impossible to speak to a person at the surgery? Why should we first have to fill in a stupid form online? Where are all the doctors? Who runs the surgery and should take responsibility for this mess?

See above