Beversbrook Medical Centre

Beversbrook Medical Centre 2021-10-09 Person 4 5 0

Job to get through to doctors line always busy today so many people waiting in a very long queue but I suppose people came before their appointments I was lucky the gentleman seeing you in see I was disabled so got me in quick

Nothing

Beversbrook Medical Centre 2021-10-07 Person 2 5 0

Saw a doctor because of the pain I have in my feet and he didn't even bother to look at them let alone feel them. He sat so far away from me as well. Basically told that it could take a year to get better and given feet exercises to do. Bloody useless. I came out, sat in the car and burst in to tears. No help what so ever.

Everything.. employ a doctor who actually cares.

Beversbrook Medical Centre 2021-09-23 Person 1 5 0

My experience was awful, after months of being messed around with appointments after multiple being cancelled, I finally got one, received a confirmation text TWO DAYS before the appointment, I show up at my appointment just to find out that they have removed me from the system as I am going to university, yet I was not warned about this cancellation and my appointment was cancelled without me knowing. I was told I needed to reregister every time I come back from university which no one had prewarned me. The receptionist was not helpful, nor understanding as I stood in the waiting room close to tears as I was told I could not have my appointment today. I am only 18.

You could give patients notice that their registration is going to be cancelled if they are going away to university. You could give patients notice that their appointments are going to be cancelled. You could have receptionists that are much more understanding and sympathetic.

Beversbrook Medical Centre 2021-09-21 Person 1 5 0

I have mental health issues and I get no support.And have been told medically there’s nothing else to do.The rest is up-to me !!!!!.Waiting forever for the phone to be answered,which is usually by a child that doesn’t have a clue what they’re on about.I never get a follow up and have gone over a year without seeing anyone at the surgery.I have made suicidal attempts and nobody cares

Automatic follow ups..more qualified receptionists,and more of them. Waiting 20 mins each call is appalling Beversbrook used to be a great surgery but the merge has been a huge negative for the patients

Beversbrook Medical Centre 2021-09-21 Person 2 5 0

Waiting and waiting over 20 mins every time I call and that mans annoying voice every six rings saying a receptionist has been alerted to my call ( well obviously they should be alerted by the phone ringing)..Nurses change my repeat prescription,And for the last 3 months the online service hasn’t sending my repeat to the surgery.So then I have to ring them and the cycle starts again

Get the online service working properly..And