Beversbrook Medical Centre
Beversbrook Medical Ctr, Harrier Close, Calne, Wiltshire, SN11 9UT
938
reviews
Reviews
Recommend
Involvement
Cleanliness
Staff
Appointment
Beversbrook Medical Centre
2022-03-15
Person
3
5
0
15th March 2022
It is very difficult to get an appointment although the messaging service makes it easier. You need to know the name of the nurse, doctor etc or your message can remain in limbo. Everybody is very helpful when you do get through.
Suggested improvements
I have had no major problems with the surgery.
23rd March 2022
Response from Beversbrook Medical Centre
Dear Patient, thank you so much for leaving this positive review on our "I Want Great Care" link via our website. It is very much appreciated and welcomed. Your comment reference difficulties in gaining an appointment will be discussed at our next patient services meeting. With many thanks - Julie Taylor - Patford House Partnership
Beversbrook Medical Centre
2022-03-12
Person
0
5
0
12th March 2022
Beversbrook Medical Centre used to be excellent in every way, until it merged with Patford House and Sutton Benger.
Before the merger, booking an appointment was easy. We would either ring through to reception at Beversbrook, where the telephone was almost always answered promptly, or we would use the SystmOnline service, where we could view all available appointments and book with ease and convenience.
Since the merger, booking an appointment feels impossible. Last time I needed an appointment, I called in at Beversbrook Reception only to be told to book via Doctorlink; when I then accessed Doctorlink, it instructed me to contact my GP directly for a routine appointment. I was pushed from pillar to post. At the time, I was experiencing a very painful shoulder which was disrupting my sleep, but after answering many questions on Doctorlink, the advice from that 'service' was to take painkillers and rest at home. I just needed to see a doctor!
My wife and I have found that when we telephone through to Patford House, our call does not get answered. On several occasions, we have been on hold for up to 20 minutes before giving up. All the time, a pre-recorded voice repeatedly reminds us that, "Your call is important to us."
It feels ridiculous and frustrating to be unable to do a simple thing like book an appointment. People with medical issues are often anxious and/or in pain; the last thing they need is to be put through such a confusing and stressful experience when trying to access a doctor.
Suggested improvements
Please, please bring back the option of booking appointments through SystmOnline.
Please make it possible to book appointments over the telephone.
23rd March 2022
Response from Beversbrook Medical Centre
Dear Patient, Thank-you for taking the time to write a review using our “I Want Great Care” link within our website. May we first apologise for the delay in sending this reply and we also very much apologise if you feel we have let you down. I am new in post and very keen to discuss any matters that may still be of concern. I will do my very best to address any of our patient services that were causing you such frustrations. As your message is anonymous, please do feel free to email me direct on julie.taylor167@nhs.net - With many thanks and best regards, Julie Taylor, Complaints Lead, Patford House Partnership
Beversbrook Medical Centre
2022-03-11
Person
2
5
0
11th March 2022
I have a medicine that I have had on repeat for years with no issues and with medication reviews during this time.
Unfortunately I lost the last prescription and asked for a replacement. The reception staff were fantastic with trying to help me with this but the Dr that it was passed to only issued a weeks worth and removed the medication without any conversation with me or arranging an appointment to discuss. I'm now left feeling very anxious and let down by the medical team.
Suggested improvements
Discuss changes of repeat prescriptions with the patient instead.
23rd March 2022
Response from Beversbrook Medical Centre
Dear Patient, Thank-you for taking the time to write a review using our “I Want Great Care” link within our website. May we first apologise for the delay in sending this reply and we also very much apologise if you feel we have let you down. I am new in post and very keen to discuss any matters that may still be of concern. I will do my very best to address any of our patient services that were causing you such frustrations. As your message is anonymous, please do feel free to email me direct on julie.taylor167@nhs.net - With many thanks and best regards, Julie Taylor, Complaints Lead, Patford House Partnership
Beversbrook Medical Centre
2022-03-10
Person
2
5
0
10th March 2022
The telephone is NEVER answered.Answer the telephone.
Suggested improvements
Answer the telephone.
23rd March 2022
Response from Beversbrook Medical Centre
Dear Patient, Thank-you for taking the time to write a review using our “I Want Great Care” link within our website. May we first apologise for the delay in sending this reply and we also very much apologise if you feel we have let you down. I am new in post and very keen to discuss any matters that may still be of concern. I will do my very best to address any of our patient services that were causing you such frustrations. As your message is anonymous, please do feel free to email me direct on julie.taylor167@nhs.net - With many thanks and best regards, Julie Taylor, Complaints Lead, Patford House Partnership
Beversbrook Medical Centre
2022-03-09
Person
1
5
0
9th March 2022
I saw the GP while shingles was active on one side of my face. Who diagnosed it as an allergic reaction. The problem progressed to 2 visits to GWR Hospital. Plus separate appointments with eye department and ear departments. Had this been diagnosed correctly it might of not have involved the hospital’s time with an earlier antiviral treatment.
Suggested improvements
The procedure to make an appointment is very complicated. Long waits for the phone to be picked up and long waits for an appointment.
23rd March 2022
Response from Beversbrook Medical Centre
Dear Patient, Thank-you for taking the time to write a review using our “I Want Great Care” link within our website. May we first apologise for the delay in sending this reply and we also very much apologise if you feel we have let you down. I am new in post and very keen to discuss any matters that may still be of concern. I will do my very best to address any of our patient services that were causing you such frustrations. As your message is anonymous, please do feel free to email me direct on julie.taylor167@nhs.net - With many thanks and best regards, Julie Taylor, Complaints Lead, Patford House Partnership
Resources
Short link to review Beversbrook Medical Centre: http://iwgc.net/ejh6s