Beversbrook Medical Centre
Beversbrook Medical Ctr, Harrier Close, Calne, Wiltshire, SN11 9UT
938
reviews
Reviews
Recommend
Involvement
Cleanliness
Staff
Appointment
Beversbrook Medical Centre
2022-03-19
Person
1
5
0
19th March 2022
i have been waiting for a Doctor, ANY Doctor to contact me after an operation in GWH.
I was told my medication needed to be changed immediately. I am still waiting to hear from the surgery after almost three weeks. I have travelled to the surgery twice and my daughter has visited once. Each time the situation has been explained and we have been told someone would contact us as soon as possible, but nothing.
What do I do? I cannot ring - no answer. I have visited in person - no result.
What is going on, I am at a loss of what to do next.
Suggested improvements
Followed through on promises that are made.
Contact me.
Sorted out my prescription.
23rd March 2022
Response from Beversbrook Medical Centre
Dear Patient, Thank-you for taking the time to write a review using our “I Want Great Care” link within our website. May we first apologise for the delay in sending this reply and we also very much apologise if you feel we have let you down. I am new in post and very keen to discuss any matters that are of concern. I will do my very best to address any of our patient services that are causing you such frustrations. As your message is anonymous I cannot contact you but please feel free to email me direct on julie.taylor167@nhs.net - With many thanks and best regards, Julie Taylor, Complaints Lead, Patford House Partnership
Beversbrook Medical Centre
2022-03-17
Person
2
5
0
17th March 2022
I saw a nurse clinician-Laurie Jackman-who was very good and attentive but overall it is so difficult to get appointments.I can’t complain about my appointment this morning as Laurie was very good.
Suggested improvements
Improve the appointment system is one thing.It takes too long to get through on the phones.
23rd March 2022
Response from Beversbrook Medical Centre
Dear Patient, Thank you so much for your positive review. We will of course pass your kind comment reference Laurie on to her. Your comments reference the appointment system and long waits on the phone will be discussed at our next patient services meeting. With best regards Julie Taylor - Patford House Partnership
Beversbrook Medical Centre
2022-03-17
Person
4
5
0
17th March 2022
The service is great. But, it’s a shame that it’s almost impossible to get through the phone line, to book an appointment. Could be shortage of staff or some management issue.
Suggested improvements
Would be great if someone could fix the phone line issue.
23rd March 2022
Response from Beversbrook Medical Centre
Dear Patient, Thank you for your positive review, it is very much appreciated. Your comments reference improved waits when telephoning, staff shortages and management issues will be discussed at our next patient services meeting. With best regards, Julie Taylor, Patford House Partnership
Beversbrook Medical Centre
2022-03-17
Person
0
5
0
17th March 2022
So I never even got the call iv been wating almost 2 weeks for it and no one called
Suggested improvements
Called me for thr appointment I had to take time off work for it
23rd March 2022
Response from Beversbrook Medical Centre
Dear Patient, Thank-you for taking the time to write a review using our “I Want Great Care” link within our website. May we first apologise for the delay in sending this reply and we also very much apologise if you feel we have let you down. I am new in post and very keen to discuss any matters that may still be of concern. I will do my very best to address any of our patient services that were causing you such frustrations. As your message is anonymous please feel free to email me direct on julie.taylor167@nhs.net - With many thanks and best regards, Julie Taylor, Complaints Lead, Patford House Partnership
Beversbrook Medical Centre
2022-03-15
Person
1
5
0
15th March 2022
You can never seem to get in contact with Beversbrook surgery via the telephone.
They text you appointments they make without consulting you if thats the best time.
The surgery cancelled my appointment via text message fairly near to the appointment.....it was only a blood test so I dont really know why it had to be cancelled. As a result of the confusion I mistook the time for the new appointment.....by half an hour. I was fully prepped to go to the appointment and am not in the habbit of missing appointments. Within 5 minutes of missing it, I received a really annoyed text message saying the NHS take these matters really seriously etc etc. I immediately tried to call but alas after 10minutes of being on hold I just got in my car and drove round to the surgery. It was like the Mary Celeste. No one was about at all apart from one lonely receptionist. She managed to make me an alternative blood test appointment for another weeks time. (two weeks will have gone past since the blood test was asked for). I am thankful to the receptionist for her help but honestly, what a hassle.
Suggested improvements
Have more people available to answer the phones!
Send text message reminders instead of rebuffs would be way more helpful.
23rd March 2022
Response from Beversbrook Medical Centre
Dear Patient, Thank-you for taking the time to write a review using our “I Want Great Care” link within our website. May we first apologise for the delay in sending this reply and we also very much apologise if you feel we have let you down. I am new in post and very keen to discuss any matters that may still be of concern. I will do my very best to address any of our patient services that were causing you such frustrations. Please feel free to email me direct on julie.taylor167@nhs.net - With many thanks and best regards, Julie Taylor, Complaints Lead, Patford House Partnership
Resources
Short link to review Beversbrook Medical Centre: http://iwgc.net/ejh6s