Beversbrook Medical Centre
Beversbrook Medical Ctr, Harrier Close, Calne, Wiltshire, SN11 9UT 938 reviewsReviews
The staff were so helpful, they gave me an appointment to see the nurse this week which I didn't expect.
Polite friendly girls at reception
Dear Patient, thank you so much for leaving this lovely and positive review on our "I Want Great Care" link via our website. Your comment reference ading more telephone lines will be discussed at our patient services meeting. It is very much appreciated and welcomed. Many thanks - Julie Taylor - Patford House Partnership
I Had trouble getting on to my Systemonline but was directed to a member of staff that talked me through it Bingo I'm in.
Dear Patient, thank you so much for leaving this lovely and positive review on our "I Want Great Care" link via our website. Your comment reference the telephone wait will be discussed at our next patient services meeting. Your feedback is very much appreciated and welcomed. Many thanks - Julie Taylor - Patford House Partnership
I can never get through on the telephone, so I use systmonline and always get a response
Dear Patient, thank you so much for leaving this positive review on our "I Want Great Care" link via our website. Your comment reference more face to face appointments and 2 on reception when busy will be discussed at our patient services meeting. Your comments are very much appreciated and welcomed. Many thanks - Julie Taylor - Patford House Partnership
It is now two days since I referred my symptoms to 111 online. After speaking to a nurse and a clinician at NHS 111 I was told my GP surgery would phone me within working hours yesterday. A day later and still no call but I have been asked to complete this survey. I have made several attempts to contact my surgery in the last year. Phones take anything up to an hour, email responses take 3/4 days if they respond at all and even my routine requests for repeat medications have been delayed in 4 of the last 5 months, on one occasion meaning I had no BP medicines for 2 days and my own readings for my BP went sky high. When we moved from London in 2018 we were very impressed with the surgery but since it joined with Patford House everything has been a disaster. Apart from this current referral I have a few other issues I want to refer to my GP. I don’t know if they’re serious and it might end up being too late if they are!
Called the medical centre for 35 minutes on hold without speaking to a receptionist, just perpetually told how my call mattered. That being the case, I seriously suggest you need more staff.
Resources
Short link to review Beversbrook Medical Centre: http://iwgc.net/ejh6s