Beversbrook Medical Centre
Beversbrook Medical Ctr, Harrier Close, Calne, Wiltshire, SN11 9UT
938
reviews
Reviews
Recommend
Involvement
Cleanliness
Staff
Appointment
Beversbrook Medical Centre
2022-03-24
Person
4
5
0
24th March 2022
I have been to Sutton benger today how lovely is your reception staff very polite
Suggested improvements
We can never get through in the phone
24th March 2022
Response from Beversbrook Medical Centre
Dear Patient - Thank you so much for the kind review, the staff will be delighted to hear your feedback. Also we take on board your improvement notes which will be discuss at our next patient services meeting. Many thanks & best regards - Julie Taylor - Patford House Partnership
Beversbrook Medical Centre
2022-03-24
Person
5
5
0
24th March 2022
The care and support received from the Doctor and reception team was fantastic. very quick at getting me an appointment and answering my messages. it's much appreciated when In stressful situations.
Suggested improvements
this visit my phone call was answered quickly but in the past I have had to wait over 15mins
24th March 2022
Response from Beversbrook Medical Centre
Dear Patient, thank you so much for leaving this positive review on our "I Want Great Care" link via our website. It is very much appreciated and welcomed. Your improvement comment has been noted and will be discussed with out patient services tea. Many thanks - Julie Taylor - Patford House Partnership
Beversbrook Medical Centre
2022-03-23
Person
4
5
0
23rd March 2022
It's was very difficult and frustrating today trying to get an appointment. I rang today and was direct to use doctor link, although didn't really want to. When I did I was very surprised that it actually worked. I was contacted with an appointment within the time that I was told.
Thank you.
Suggested improvements
Answer the phones in a timely manner without being kept waiting.
23rd March 2022
Response from Beversbrook Medical Centre
Dear Patient - Thank you for taking the time to right this partially positive review. We are delighted to hear Doctorlink worked well for you today and we can confirm your comments regarding answering the telephone in a timely manner will be discussed at our next patient services meeting. With thanks and best regards. Julie Taylor, Complaints Lead, Patford House Partnership
Beversbrook Medical Centre
2022-03-23
Person
4
5
0
23rd March 2022
Had a chat today with a member of staff I was explained how to message my Dr direct
also how to get a return phone call on Dr Link
Suggested improvements
Phone Lines are quite busy but being able to use the website has made things easier
29th March 2022
Response from Beversbrook Medical Centre
Dear Patient - thank you for taking the time to leave a comment on our website, it is welcomed and appreciated. Your comments regarding the busy phone lines will be taken on board. Many thanks - Julie Taylor Patford House Partnership
Beversbrook Medical Centre
2022-03-23
Person
5
5
0
23rd March 2022
What has happened? I have had a lovely trip to the surgery the staff were chatty friendly
I didn't want to leave brightened my day
Suggested improvements
Not a thing had a splendid time
23rd March 2022
Response from Beversbrook Medical Centre
Dear Patient, thank you so much for leaving this lovely and positive review on our "I Want Great Care" link via our website. It is very much appreciated and welcomed. Many thanks - Julie Taylor - Patford House Partnership
Resources
Short link to review Beversbrook Medical Centre: http://iwgc.net/ejh6s