Beversbrook Medical Centre

Hello there, I am sorry to hear about your experience. I would certainly like to hear your concerns in person so that I can investigate the matters you have raised. We always like to make sure that our patients are happy with the service that they have received and where this has not been the case we welcome patient feedback to help us to improve. If you would be so kind as to contact me direct at emmybutcher@nhs.net. I look forward to hearing from you. Kindest regards - Emmy Butcher, Managing Partner.

Hello there, thank you for your feedback which is really appreciated. I am sorry to hear that you feel we have not met your expectations on this occasion. We do try and run to time but sometimes this is not possible. Delays can be due to several factors but mainly because patients who have been seen before you have needed more than their ten minute appointment time. This is unavoidable in order to meet patients needs as I am sure you appreciate. We do regularly audit our wait times and last month our waiting time was an average of eight minutes. I hope when you arrived you were informed of how long the wait time was likely to be by the Receptionist on duty. When there is an excessive wait we can provide a text service to let you know when you are next to be called in to allow you some time to visit the local shops or the nearby parks. We can also re-arrange your appointment if you are unable to wait. I hope that this helps to assure you of our best intentions and should you wish to discuss this personally I would welcome further information so that I can investigate your complaint - please contact me at emmybutcher@nhs.net. Many thanks, Emmy Butcher, Managing Partner.