Share review of Beversbrook Medical Centre

Beversbrook Medical Centre 2021-10-20 Person 1 5 0

I have called 4 times in 3 weeks asking for an appointment. The shortest time I was waiting for the phone to be answered was 12 minutes and the longest was 25 minutes. That is very poor and not good enough. A month on I still don’t have an appointment and I continue to suffer. The service is substandard and well below what I would expect. The reception staff are helpful but let down by the clinical practitioners who ignore the email requests.

Answer the phone promptly. Respond to requests for appointments in a timely fashion. Remember the patient.