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Beversbrook Medical Centre 2016-11-02 Person 2 5 0

Normally the service is fine for my family and I. Unfortunately today was a bad experience (my 2 year old was booked in for the flu vaccination) as when called for my appointment with my child, I was told that the vaccine was not available today as there was currently a shortage. Therefore I would have to wait to be contacted (perhaps next week, this was vague) to re-book when the vaccine became available again. I completely understand the reasons for not being able to have my child vaccinated today and I accept that. However I do not understand or appreciate why I was not contacted prior to my appointment. It was a complete waste of my time (and NHS staff time, too). To add to this, my appointment was 10 minutes late (at a 9.20am slot), so to be kept waiting with a grumpy toddler and then to be informed of this was very frustrating. I will mention that the nurse who saw us (I wasn't told her name) was friendly enough and very apologetic about the situation, but it was obvious there was nothing more she could do to improve the service today and reassured me that the Practice Manager will be addressing the situation. Yesterday I received a "polite reminder" via text message of my upcoming appointment for today. It would have been far more polite to tell me that my appointment had actually been cancelled so this is my constructive suggestion on how to improve to give even greater care.