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Beversbrook Medical Centre 2022-01-07 Person 1 5 0

I had put in mine and my husbands repeat prescriptions early due to bank holidays at Sutton Benger practice. I never received a message to let me know I could collect, so today I walked down thinking it had been forgotten. I was informed by the dispensing staff member that it was not ready. I questioned why and was told that it was in the building but had not been signed of. I asked why it was taking so long and was told that there are not any doctors at the beginning of the week and we'd had a few bank holidays. Clearly I was aware that there had been bank holidays Due to it being 7th Jan. I explained that my husband pills would run out tomorrow so I would need to have his repeat prescription today as the surgery is not open on a Saturday and I was happy to wait a few more day for mine as I had a few left. I asked what time would my husband's pills be ready and should I come back later. Eventually I was told I could wait but it might be a while. I stood and waited a for only about 10 minutes and the same staff member informed it was now ready. I never saw a Dr go in and sign anything, so I am puzzled as to who signed them off. I at least had my husband's medication but this situation is not satisfactory as repeat prescriptions are collected every month regardless of bank holidays hence the word repeat. The system must know who is on repeat medication so why is it now a problem? I have never had a problem collecting medication before with this surgery, it has only ever taken a few days at most. This time the prescriptions were in for 7 working days. I have been with this surgery since 1988 and the last few years has shown that for some reason and it's not just Covid, patient care has slipped way down the list of priorities. Coincidently the lady in the queue behind me had exactly the same problem and has to wait until Monday, luckily she had some pills spare.

Employ more Doctors. Employ competent medically trained experienced staff. Please refocus your sights on improving patient care. ps - shouldn't it be; "I identify as" below?