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Beversbrook Medical Centre 2021-06-29 Person 0 5 0

My phone call to Sutton Benger for a doctors appointment at went to Beversbrook The call went into a queue with unnecessary "twaddle" apart from advice to dial 999 Wait time in the holding queue was far too long and I was about to give up waiting. When eventually answered I was told there were no doctor appointments available. It turned out there was only one person at the "call centre". After I explained the reason I wanted a doctors appointment I was asked to take a photograph of the 2 moles and email them to the surgery to be put on record! Asked what process would then follow, I was left far from assured. Appalling service from once that had been an excellent Surgery at Sutton Benger

Scrap the centralised call centre Have individual surgeries a unique phone number and have them answered by receptionists at the individual surgery. Do not expect receptionists to advise patients on medical matters. Enable them to book an appointment for a patient to see a doctor Have sufficient doctors to meet patient demand Act on the comments left by Reviewers