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Beversbrook Medical Centre 2022-10-18 Person 2 5 0

An appointment was made for my daughter’s annual health check, this was made well over a month ago although 3 months out of date. The morning before the appointment she was sent a message saying that her appointment was going to be moved at this point she had a meltdown, I sent a message asking them to be aware that she has Autism and change causes anxiety and in turn can cause a seizure. The receptionist responded by leaving us at the surgery that she is familiar with although a different time which I can manage with supporting her. At the appointment which was over 30 minutes late, the doctor went over her meds. She tried to dismiss us, I then asked her was she going to do blood pressure etc, she stated it’s only a med check. I explained that it was her annual health check, she stated that she hadn’t been told this but would expect that for even a med check for certain meds this would require certain health checks to be done? She did do them and explained that she would call us later as she didn’t have enough time to ask other questions, the original appointment was a double appointment! She did call later that afternoon. Unfortunately and sadly for us this has been the final issue and we have decided to move to another surgery. We have stayed as our daughter needs continuity but feel after her having a major health scare and this being dismissed we can’t stay here any longer.

Things that could have been done better…. Sadly I feel the list is too long, when we turned up even the receptionist looked like she didn’t want to be there.