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Beversbrook Medical Centre 2022-05-29 Person 2 5 0

When booking appointment for vaccines we were categorically told that I would be able to receive a jab, despite being 3 months short of eligibility date, but being my husband’s carer. I waited 4+ weeks for the appointment. When I turned up, I was eventually told that I was not eligible and refused the vaccine. Also when we arrived we were ten minutes early and were very curtly told by the receptionist that we were so. My husband eventually got his jab FIFTY minutes later due to computer problems. All the wait was uncontrollable, but the curtness of the receptionist was not acceptable.

Better inform the people taking appointments and give a little more customer care training to receptionists. Sort out IT problems before badly affecting patients.