Share review of Beversbrook Medical Centre

Beversbrook Medical Centre 2021-04-25 Person 2 5 0

I have nearly always pleased with the treatment received by the doctors and nurses at the surgery. Using doctorlink is a reliable way to get a call back for a new issue. However, I recently had a very poor experience with a bad reaction to a change in medication. Reception refused to make me an urgent appointment (offered one in 2 weeks) and told me to send an online message to the doctor. This was picked up on the doctors next working day, who said that I mustn't use the messaging service when I need urgent treatment. I had telephoned reception 4 days in a row asking for help. It's also painfully difficult to reach the surgery by phone. Long hold times, and occasionally it just disconnects.

Training for admin staff, who are pleasant but sometimes ill informed.