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21st July 2021


I have had issue with this surgery on every occasion. I should be using the one closest to me but because of the joint partnership they think it's OK to make me use this one. On my latest visit the doctor was an hour late (yes 60 mins) for my appointment. This caused me to miss a physio appointment too. The medical advice/treatment is fine. It's just the admin that let's this place down.

Suggested improvements
Sending me a text after I checked to say they were running late by 20mins was not helpful as I was already there. If I'd been told ACCURATELY how late they were going to be before I left home, I would've rescheduled and gone to my physio appointment instead.

Experience
Involvement
Cleanliness
Staff
Appointment