Share review of Beversbrook Medical Centre

Beversbrook Medical Centre 2021-10-27 Person 1 5 0

I’ve always tried my best not to need the surgery and when I need, I come across with professionals who are unhelpful. This has happened over the last year, from a GP (the last I consulted was arrogant, undermining and sarcastic, and I learned today she was a locum and no longer around). Getting appointments even if over the phone can take a long time, apart from having to wait long time on the phone call. I was informed all GP understand of my condition so anyone could deal with it, but the website used to clearly state their area of interest. I was offered a consultation with a nurse (no offence) but the issue is not that simple. Than a suggestion to see a trainee GP! Can’t stop but feeling fobbed off . I’ve worked for the NHS for decades and I have private health insurance exactly to avoid using the services. However, there are issues which need to go via the Surgery.

For starters, offer GP consultation with special interest as I had about 1 year ago. Quicker answer to phone calls. The idea of being called any time of the day doesn’t suit me as I work with patients and colleagues, it would be rude for me to leave them to answer a personal phone call, many times I would not be able to answer the phone at all. Good manners? I am not an abuser of the system and should be treated with respect. In fact if I was treated as I was, there would be certainly be a complaint to PALS.