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Beversbrook Medical Centre 2021-09-13 Person 0 5 0

I am still trying to get an appointment after several unsuccessful attempts I did Doctor Link as advised which told me I needed an appt with a week. Then I received a text saying I would get a phone call in 6 days. I went physically to the surgery and was told this was a call from a physio(?) . I said I wanted a physical appointment with a doctor as it was an urgent issue. The receptionist was vague and unhelpful and would not give me an appt there and then - said she would text me that afternoon. No text ever came. I rang that evening and was on hold for over 20 minutes - the person I spoke to then assured me they would contact me next day with an appointment for the end of the week or early the following week. I have had no contact and have spent over 30 minutes on hold this morning..I am at work so unable to sit on the phone all day. I still have no appointment and am getting increasingly concerned about my health problem. It is no wonder health problems are being missed when I can't even get to see a doctor. This is ridiculous - what exactly are all the doctors doing if they are not seeing patients? Why am I unable to make an appointment? How on earth are the elderly supposed to manage/cope with all of this? I am getting increasingly frustrated and annoyed - this surgery used to be really good, it is now just shocking service.

Pretty much everything - your service is abysmal at the moment. At least answer the phone. If the line is too busy, employ some more admin staff.