Share review of Beversbrook Medical Centre

Beversbrook Medical Centre 2021-08-13 Person 1 5 0

Doctor Link summary advised I did not need a clinician for my daughter's sx. I did as sx were going on too long. Time consuming filling out survey when should have been working. Why can't we phone and speak to a call handler? Why signposted to online when a quick call would have sorted it out in minutes? Dont you have a symptom sorter? Took ages to get an appointment and diffucult sparing the time to do all the online questions whilst at work. Replied yes to msg asking if I needed a clinician to respond. Advised of sx. Was invited for a f2f the next day. Appt arranged for 11.15am. Could not make time as working elsewhere, rearranged for later that day. If I was asked what time suited me (which I wasn't), I could have saved further back and forth emails to get a time suitable. Feels like barriers are put up at every opportunity. No human contact, all done electronically. Poor service. Feel I would like to move myself and family to another practice.

Allow pt's to call and make appointments. Online is the most unfriendly option for a customer facing GP practice. Stop booking appts for pt's and sensing a msg, give them the choice. Speak to pt's, stop hiding behind technology.