Share review of Beversbrook Medical Centre

Beversbrook Medical Centre 2022-05-04 Person 4 5 0

When I have been to Beversbrook Medical Centre it has looked clean and tidy. My recent experience was on the telephone with a receptionist named Megan. Over a period of three weeks I had telephoned to request the new medication recommended by a consultant. For whatever reason the requests were never actioned. Megan investigated for me while I waited on the phone and she came back to me to say the request would definitely be dealt with as it had now been passed to a doctor to be actioned and she would ensure it was sorted out. Megan telephoned the next day to say the medication was ready for collection at the pharmacy. Megan was very polite and courteous throughout. Most of all she was proactive to ensure a good outcome. I am very grateful to her as needless to say I was getting very frustrated.

On occasions I have been told someone would contact me but no one has. Perhaps a system flagging that a patient needs contacting once action has been taken. Call handlers/receptionists, the first point of contact for a patient, should be encouraged where possible to be proactive and follow through to informing patient of action taken. I appreciate surgeries are very busy and under staffed at times.