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Beversbrook Medical Centre
2022-03-04
Person
4
5
0
4th March 2022
Slight delay on getting the appointment
Once appointment made (in good time) it was on time.
Efficient.
Friendly from receptionist through to nurse (Natalie Colins)
On this occasion, there was another patient who need to be seen straight away. The receptionist remained calm, and able to source an appointment eventhough technically there were no spaces available.
Suggested improvements
I appreciate the surgery can get busy. Given it's a partnership of 3 locations, sharing the calls in would improve matters. Alternatively, offer a call back service
23rd March 2022
Response from Beversbrook Medical Centre
Dear Patient - Thank you for taking the time to leave a review via our link, the comments you have made are useful and will be discussed at our next patient services meeting. The positive comments will also be shared with the staff that you mention. Many thanks - Julie Taylor - Complaints Lead.