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Beversbrook Medical Centre
2022-03-09
Person
1
5
0
9th March 2022
Sadly the surgery has completely gone down hill since merging with patford house
Wait times for the telephone to be answered are about an hour ( if your lucky! )
Usually handled by a call centre , not at the surgery so things don’t get passed on nor done.
Getting an appointment is so hard !
Generally disappointed ☹️
Suggested improvements
Phone lines to be answered more promptly
Doctors appointments more accessible
Referrals to be done quicker
23rd March 2022
Response from Beversbrook Medical Centre
Dear Patient, Thank-you for taking the time to write a review using our “I Want Great Care” link within our website. May we first apologise for the delay in sending this reply and we also very much apologise if you feel we have let you down. I am new in post and very keen to discuss any matters that may still be of concern. I will do my very best to address any of our patient services that were causing you such frustrations. As your message is anonymous, please do feel free to email me direct on julie.taylor167@nhs.net - With many thanks and best regards, Julie Taylor, Complaints Lead, Patford House Partnership