Share review of Beversbrook Medical Centre

Beversbrook Medical Centre 2021-05-25 Person 1 5 0

Totally abandoned by surgery! Took a month to get a response! Had to write two letters, one noted my remarks in my notes but not actioned. Send electronic message - it never arrived! Final letter addressed to receptionist who handed it to doctor - phone call received about a week after! Had to make my own decision re taking my medication which probably isn’t great but can’t do anything else as can’t see doc and telephone calls not great, often sound muffled as they’re probably recording but makes you just want to give in and end the so called consultation. Virtually impossible to make appointment to see doctor who now seems to be virtual too. Ridiculous triage system by another surgery in another town - receptionist, whom I doubt is medically trained decides who you see!!! Have just spent half an hour writing a previous review which would not submit - algorithms spotting too much dissatisfaction probably wiped it out! Website also pretty useless - why doesn’t it start with patient log in instead of patient having to dig down for log in - patients are using the site to actually get through to medical needs not read a load of twaddle! If you can go to the pub, a restaurant, stay in a hotel, or go to school, why can’t you see a doctor now??? Thinking of changing surgery.....

Go back to how the surgery operates before Covid - see patients! Sort out your ineffectual website too.