Share review of Beversbrook Medical Centre

We are really sorry to hear your feedback and disappointed to hear your comments. We try as much as possible from the Reception to the Clinic room to make sure that our patients feel that they are in safe hands and this has clearly not been your impression and for this I truly apologise. I would be really interested to hear about your experience in more detail and would welcome a direct contact to EmmyButcher@nhs.net. We treat all patient feedback as opportunities for improvement and so will discuss your comments with our Patient Services team, any other detail you can provide would be very gratefully received. I am sorry that you feel that our Receptionists have been unhelpful, I know that they pride themselves on how well they support our patients and will be very sorry to hear that this is your experience. However, using your feedback we can only strive to improve our service for the better for you and all our patients and I hope that you will give me the opportunity to discuss how we can do this in more detail. In the meantime, thank you for giving us five stars for cleanliness. I will be sure to pass this on to our hard working cleaning team. With kindest regards, Emmy Butcher - Managing Partner