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Beversbrook Medical Centre
2022-03-11
Person
2
5
0
11th March 2022
I have a medicine that I have had on repeat for years with no issues and with medication reviews during this time.
Unfortunately I lost the last prescription and asked for a replacement. The reception staff were fantastic with trying to help me with this but the Dr that it was passed to only issued a weeks worth and removed the medication without any conversation with me or arranging an appointment to discuss. I'm now left feeling very anxious and let down by the medical team.
Suggested improvements
Discuss changes of repeat prescriptions with the patient instead.
23rd March 2022
Response from Beversbrook Medical Centre
Dear Patient, Thank-you for taking the time to write a review using our “I Want Great Care” link within our website. May we first apologise for the delay in sending this reply and we also very much apologise if you feel we have let you down. I am new in post and very keen to discuss any matters that may still be of concern. I will do my very best to address any of our patient services that were causing you such frustrations. As your message is anonymous, please do feel free to email me direct on julie.taylor167@nhs.net - With many thanks and best regards, Julie Taylor, Complaints Lead, Patford House Partnership